At work the other day I noticed a document on a desk. At the top of the document in bold and underlining read: Ten Strategies for Conflict Resolution. Following that were ten bullet points, each one a tool or technique for "resolving conflict." At the bottom of the page on the right hand side in subscript read: Developed by Wholistic Stress Control Institute, Inc. Distributed by the State Wellness Program, a program of the Employee's Benefit Council. (I have never heard of any of these entities) As I looked over the document something bothered me. It wasn't so much what the document communicated as what it failed to communicate - ethics. No where in the document are the words "right" or "wrong" used. It did use the words - "situation", "compliment", "feelings", "issue", "opinions", "compliance", "agreement", "competition", "opposition", "conclu...